email password log in     guest

Who can use WholesalePet.com? Is using WholesalePet.com safe? What is my favorites page? How do I add/remove items from my cart? How do I submit orders? Can I give special shipping instructions? How are freight charges calculated? How am I billed for orders? Tell me about cancellations, returns, etc.? How do I check the status of an order? Who can use WholesalePet.com? WholesalePet.com is available to qualified retailers of pet products throughout the United States and Canada at no charge. Just fill out the required fields in our secure and easy online registration form, and you and your business will be ready to use the site. Vendor participation is by invitation only and suppliers must enter into a contractual agreement with WholesalePet.com. WholesalePet.com reserves the right to exclude anyone from site use. Is using WholesalePet.com safe? Yes, it is very safe and WholesalePet.com has taken numerous steps to protect the privacy of your information. We will never share with or sell this information to a third party. We own and maintain our own server and have a Secure Socket Layer (SSL) certificate. All credit card information is encrypted prior to transmission. We will only send the necessary information to each vendor to process your orders, and only you will be able to access your buying histories. What is my favorites page? The favorites page is a great way for you to organize the products and the vendors that you order most often. Below the order field on each line item is a link to add that particular product to your favorites page. Once you have built a favorites page it is a quick and easy way for you to compile orders or reorders from your favorite suppliers. You can always remove items from your favorites page by clicking "remove". How do I add/remove items from my cart? Adding, changing or removing items in your cart is easy. To add to your cart, enter the number of items or cases in the box to the right the price and click "cart", or enter several quantities on a page and click the “Add all items to cart” link at the bottom of the page. This will take you to your shopping cart, where you can delete an item by entering a quantity of “0”, or you can click remove beside a vendor name to remove that vendor form your cart entirely. To change a quantity in your cart, enter the new quantity and click “update cart” at the bottom of the page. How do I submit orders? After you have reviewed your shopping cart, click the "check out" link at the bottom of the page. You will be asked to fill in your shipping and billing information for the each vendor in your cart. After you have submitted the orders for all of the vendors in your cart, you will be directed to a receipt screen that you can print for your records. These are secure transactions and WholesalePet.com will protect the privacy of your information. Can I give special shipping instructions? Yes, there is a text box for each vendor on their check out screen. Just type in specific instructions, such as a delayed shipping date or express shipping service, and your message will be relayed to that vendor. How are freight charges calculated? Some of vendors are selling merchandise freight prepaid, while others charge an additional amount for freight. This information is found at the top of each vendor's page and a freight message will be next to the order total for each vendor on the shopping cart page. For vendors selling FOB, all have agreed to bill at actual shipping costs, unless it is specified differently on the order terms for that vendor. NOTE – all shipping and selling terms only apply to orders being shipped within the Continental US. How am I billed for orders? You will be asked to submit billing/payment information for each vendor as you complete your order. Your payment will be processed by the vendor upon shipment of your order. Credit cards and payment terms are subject to the terms and conditions set by each vendor. For billing information pertaining to a specific order, please contact WholesalePet.com. Each vendor should supply a hard copy of invoice with the shipment or separately. Tell me about cancellations, returns, etc.? Please check your orders carefully before submitting. Order can be changed or cancelled immediately after submission by contacting WholesalePet.com or the issuing vendor via phone, fax or email. All of our vendors will give credit or replacement merchandise for shortages or shipping damages; just contact us or the vendor for the necessary paperwork. Merchandise returns, exchanges and credits are subject to the terms and policies of each participating supplier. How do I check the status of an order? Upon submitting an order, each vendor is sent an order confirmation form. Once the vendor fills out this form, the information will be emailed to you and updated on your order status page. In most cases the supplier will provide a shipment tracking number either through the confirmation form or separately. If you ever need to check on the status of an order, you can contact the vendor or us by phone or email, and we will investigate the status of your order and respond back to you.