At King Wholesale, we are delighted to partner with independent pet businesses like yours, and we want to ensure a smooth and enjoyable shopping experience. Here are some friendly reminders about our policies:

• Minimum Order: $300
• Shipping: Free shipping on orders over $300 in the contiguous 48 states (our carrier choice: FedEx, UPS, USPS)
• Order Processing: Orders ship within 1-2 business days
• Payment Options: We accept Visa, MasterCard, Discover, AMEX
• Business Restrictions: We will not accept orders from third-party or non-pet-related e-commerce sellers (e.g., Amazon, eBay)
• International Orders: We will not accept international orders or shipments to freight forwarders at this time.
• Tax Resale Certificate: All customers must have a signed tax resale certificate and permit on file, please upload here. You will need to log in to your account.
• First time customers please download a resale form HERE, complete it and email it along with your permit to service@wholesalepet.com.
• Returns/Customer Service: Please contact orderdesk@kingwholesale.com within 48 hours with photos for assistance. 
• Out of Stocks: If we are sold out of any items on your order, we will attempt to contact you before processing the order. If we request a reply, and do not hear from you in 48 hours, we will process your order short the out of stock items if your order total remains above $300.00 for free shipping. If your order total drops below $300.00 and we are unable to reach you within 7 days, we will cancel the order as we would not feel comfortable adding shipping without your approval. Please contact us at orderdesk@kingwholesale.com with any order questions. 

Thank you for choosing King Wholesale! We look forward to supporting your business and are just a message away if you need assistance!