Iceland Pure is owned 50% by a US group and 50% by IFEX ( Icelandic manufacturer ). This is why we can deliver the up-most quality products at affordable prices. The mission of Iceland Pure is to offer the most healthful and natural dog and cat fish oils such as salmon oil, sardine anchovy oil, shark liver oil and premier omega fish oil for large breeds also offering premier fish oil for the Equine industry.
Providing a product that is healthy and safe for pets is what Iceland Pure products are all about. In 2005 Iceland Pure discovered that the plastic bottles that housed our nutritional salmon oil shrunk soon after being filled. After analyzing the competition we learned quickly that our competitors were suffering from the same problem. We also noticed that those who used plastic bottles which were less expensive shrunk with more severity and more frequently. Iceland Pure was determined to find out why this was happening and what was causing it. Many environmentalists, health conscious and educated public are aware that plastic bottles are made of many toxic chemicals. One of these chemicals is called Hexane. Certain liquids will tend to “break down" the plastic if the liquid is left inside of a bottle over time. In order to ensure the quality of our product and maintain its integrity for our customers Iceland Pure continues to bring you the safest and healthiest products on the market. That is why we are proud to announce to our customers the new GREEN BRUSHED ALUMINUM BOTTLES. Our bottles are coated with Epoxy Resin that once hardened, becomes like glass. Oil will not break down this type of coating, and the coating will not affect the purity of the oil. Our new BRUSHED ALUMINUM bottles will ensure a healthier and safer alternative for our furry friends. We are happy to continue to provide the finest pet products in the industry. Our pure Icelandic salmon oil continues to be a healthy source of Omega 3 and 6 Fatty Acids for all our pets, and is now housed in a bottle which is one of a kind in the industry. We are excited about our newest discovery and will continue to bring you the very best in the pet food industry.
Iceland Pure Return Policy:
Product replacement for orders sent with errors. Return Authorization # is required. Please send us an email (firstname.lastname@example.org) with invoice # and a brief explanation of the error.
If you receive your order and product is missing we will ship the missing product at no cost. Please send us an email (email@example.com) with invoice # and a brief explanation of what you are missing. After verifying shipment weight we will ship the missing item/s or we will issue a Credit to your account.
If damage occurs in transit you MUST SEND us an email (firstname.lastname@example.org) within 72 hours of receiving the order. This includes leaks and dented bottles. After such time we CAN NOT process your return. No cash refunds, we will issue a Credit to your account.
We DO NOT accept your customer’s returns for larger size bottles (17oz and 33oz) NO exceptions. If a new customer wants to try Iceland Pure fish oils for the first time to test if his/her pet like it please tell them to purchase a 8.75oz bottle because if they decide to purchase a larger bottle and his/her pet doesn't like it I WILL NOT accept your customers return. If you wish to accept the return that is up to you but remember that we cannot issue a credit into your account.
8.75oz bottles returns WILL be accepted and credited to your account. Please send us an email (email@example.com) with the following information: Reason for return.
We DO NOT accept returns for expired product. Shelf life of our oils is at least 15 months from your purchase date.
If a pump is not working properly, is broken during shipping or leaks once installed we will only replace the pump and NOT the bottle. In the event that your customer brings back a pump that is not working properly please replace it by another pump DO NOT give you customer a new bottle, if you do, we WILL NOT replace such bottle. Please send us an email (firstname.lastname@example.org) and we will mail you the replacement pump MAKE SURE to include the pump size.