Frequently Asked Questions and Site Policies

  • Who can use is a free service available to qualified retailers. Just fill out the required fields in our secure and easy registration form, and you and your business will have immediate access to the wholesale prices and catalogs on this site. reserves the right to exclude anyone from site use.

    Vendor participation is by invitation only. Suppliers must enter into a contractual agreement with Please submit requests and marketing materials to us via email.

  • What are the benefits of using

    Save Time!

    How much time do you spend every week compiling orders and contacting suppliers? With, you have quick and constant access to over 300 vendor catalogs. You can place orders and track shipments every day whenever you please. Reorders are just a few clicks away through your Order History page.

    Save Money!

    In most cases, products ordered through are shipped direct from the manufacturer at the absolute lowest wholesale price available. For selected lines not sold direct to dealers, we use a network of specialty distributors who offer competitive pricing, outstanding service and prompt order fulfillment. There are no price mark-ups or additional fees when you order through

    Source of New Products!

    Having access to the hottest new items is vital for your business. With you can learn about new products and attend a virtual trade show any time you like, for free.

    Peace of Mind!

    Our goal is to make you happy. We want you to be comfortable using our site and to enjoy the maximum benefit from our service. Our service pledge is to be responsive to customers' needs and to continually improve all areas of our business.

  • Is using safe?

    Protecting our clients' secure information is our highest priority. utilizes the most advanced security procedures and data encryption techniques available. Our website complies with Payment Card Industry (PCI) data security standards and is constantly monitored to prevent unauthorized access. Every page of is hosted on our own Secure Socket Layer server validated and monitored by GeoTrust® to ensure the protection and integrity of your private information. never shares or sells our customer information with a third party.

  • What are “My Favorites"?

    You will notice a favorite heart icon on all products, vendors and order records. Clicking on a grey heart will mark your products, vendors or orders as a favorite (red heart). You can access these items by clicking the “My Favorites” tab under the “My WholesalePet” menu. This customization allows for faster orders and reorders of your favorite products. To remove products, vendors or orders from your "Favorites" pages, just click the corresponding red hearts to turn them grey.

  • How do I add/remove items from my cart?

    Adding, changing or removing items in your cart is easy. To add products to your cart, enter the number of items or cases in the quantity box and click the "Add to Cart" button. A quick pop up will show you what has been added to your cart. You will notice the quantity has been updated in your "bowl" in the top right corner of the page without taking you away from the current shopping page.

    Clicking on your "bowl" will take you to your cart anytime. You can adjust orders by changing the value in the quantity boxes and clicking "update quantity". You can remove an item by clicking the "x remove from cart" beside the item listing in your cart or entering a quantity of "0" and updating. You can remove an entire vendor order from your cart by clicking the "X Delete Order" at the bottom of the vendor section.

  • How do I submit orders?

    After you have added items to your shopping cart, click the "checkout" button. In the cart summary section, you can uncheck vendors to exclude them from your checkout session. Unchecked vendors will remain in your cart.

    On the checkout page, you will be asked for your billing and shipping information. You can securely store multiple payment options and shipping addresses. Once you confirm your shipping and payment information for top vendor, click "Continue to Next Vendor". This will apply your payment and shipping information to all orders on the page. You can adjust information for any vendor order. Once you have reviewed information on the submit order page, click the "Place Order" button at the bottom of the page to submit the order(s) and you will be taken to a receipt page that you can print, save or email.

  • Can I make special requests pertaining to my orders?

    Absolutely! There is a "Message to Vendor" field that can be to one vendor or copied to all vendors. You can also include a PO number that the vendor will list on invoices. You can always contact us after placing an order and we can help you with any special requests or instructions.

  • Tell me about drop-ship orders.

    Many vendors on will drop-ship merchandise directly to your customers. You can identify these vendors by selecting the "Drop Ship" filter on the Vendors page or selecting the "Drop Shipping" feature on any product results page. Note the Order Terms for each vendor to learn more about their drop-shipping terms and fees. Please note some vendors restrict online and 3rd party marketplaces sales, and some vendors require prior permission before online retailers can list their products. When submitting drop-ship orders, there is a section on the submit order page to indicate and provide drop-shipping information to the vendor.

    Vendors will blind ship drop-ship orders, so there will be no pricing from the supplier with the shipment. If you want to include one of your company invoices with your drop-ship orders, most vendors can accommodate this if you email us or them an invoice after placing your order. will help you with this process.

  • How are freight charges calculated?

    Every vendor on has a specified freight policy. This information can be found in the order terms tab for each vendor. The freight terms for each vendor are also summarized below each vendor name in your cart and on the submit order page. Some vendors offer prepaid freight, while others add shipping charges to merchandise totals. In many cases, actual freight charges cannot be determined prior to an order being placed. Vendors will provide charges after orders have been received.


    All shipping terms and freight promotions only apply to orders being shipped within the contiguous 48 US states, unless otherwise specified by the vendor. Most vendors on can ship internationally, but additional freight charges and customs charges may apply.

  • How am I billed for orders?

    You will be asked to submit billing/payment information for each vendor as you complete your order(s). Your payment will be processed by the vendor upon shipment of your order. Credit cards and payment terms are subject to the terms and conditions set by each vendor. For billing information pertaining to a specific order, please contact Each vendor should supply a hard copy of invoice with the shipment or separately.

  • What are the cancellation and return policies?

    Please check your orders carefully before submitting. Order can be changed or canceled immediately after submission by contacting or the issuing vendor via phone or email. Most vendors will issue credit or send replacement merchandise for shortages, defective products or shipping damages at no charge. Merchandise returns, exchanges and credits are subject to the terms and policies of each participating supplier.

  • How do I check the status of an order?

    After receiving your order, each vendor will complete an confirmation form. This information will be emailed to you and updated on your order history page. In most cases the supplier will provide a shipment tracking number either through the confirmation form or separately via email.

    On your Order History page you can see the status of your order whether it is Submitted, In Progress, Confirmed or Canceled. You can view the order details by clicking on the order number or you can email the vendor directly by clicking on the Vendor Name email link on your order history page. As always you can contact via email or phone 800-472-8984 for any questions on orders.

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