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- Please note that the expected arrival date for preorders is between mid to late September. Orders will be fulfilled in the order we received them once they arrive to our warehouse.
- In-stock product orders are processed within 2 business days and will be shipped from our warehouse in California. (shipping lead time is subject to change without notice. Current shipping lead time is 7-10 business days)
- We accept Visa, MC, Amex, Discover
- Flat rate shipping terms (this applies to the original price of the product):
- $8.00 flat rate shipping will be applied to each product(s)/case packs(s) below $20.00
- $15 flat rate shipping will be applied to each product(s)/case pack(s) over $20.00
- Petpals Group will ship FedEx (ground or freight) within the USA only at published FedEx rates.
- Petpals Group no longer ships internationally or to AK, HI, and US territories. We can only ship within the 48 contiguous states.
- Please do not list Petpals Group products on third-party websites such as Amazon, eBay, and many others.
- Petpals Group will charge the merchant any and all fees associated with a bad address being provided and any unreasonable returns; meaning products that are not damaged or missing any parts. There will be a 15% restocking fee for all packages returned to Petpals Group due to bad addresses being supplied or merchandise returns that are not damaged or missing any parts. This excludes fulfillment errors and manufacturing defects.
- All wholesale orders have a warranty policy of 30 days. If there are any issues or missing parts from your order, please let us know within this time frame.
- For manufacturing defects such as missing hardware or parts email us directly at customerservice@petpalsgroup.com.
- First time ordering with Petpals? Please email a copy of your State Tax ID and Resale Certificate to service@wholesalepet.com.
- Official Website: https://www.petpalsgroup.com/
PetPals Group, Inc. is a California-based global provider of pet products. Through strategic supply chain partnerships, we are supported by a strong foundation based on more than 20 years of international production and manufacturing experience of pet products. We manufacture high-quality products offering exceptional value.