Orders ship within 3-4 business days. If we can ship your order sooner, we will!
If you have an order that requires special attention, please include those details in the 'Message to Vendor' section at checkout.
Pet Palette does not charge credit cards until orders ship! We accept Visa, MasterCard, Amex, Discover. Sorry, no Paypal or wire transfers are accepted.
All international orders must ship to a U.S. address or US based Freight Forwarder. Please note that certain brands do not allow for sales outside of the US. Shipping restrictions are noted in the description section for each item. Orders to Canada ship direct via USPS.
No sales to 3rd Party Resellers such as Amazon, FBA Amazon, Ebay.com, Jet.com, Chewy.com, etc.
No drop shipment program available.
Free Shipping for the 48 contiguous states only on orders over $500 or more after discounts.
Easy Shipping Program:International Orders Only. (Canada, Alaska, Hawaii, Us Virgin Islands, Puerto Rico, and US Territories outside the contiguous states ONLY) If you order $350 or more with us we will apply 5% of the cost of your invoice to your shipping costs. If your actual shipping costs are under the 5% credit amount…you get free shipping! If the cost to ship is over the 5% credit you will simply pay the difference. For complete details, click here.
All purchases through Pet Palette are subject to its Resale Policy – click here for details
Exchanges are accepted for mis-shipments or defective merchandise only, please contact firstname.lastname@example.org within 48 hours of receipt of goods and provide a photo of the items for speedy service. All other returns will require authorization after review, please contact email@example.com.