Orders typically ship within 4-5 business days during holiday rush. If we can ship your order sooner, we will!
If you have an order that requires special attention, please include those details in the 'Message to Vendor' section at checkout.
Orders are processed individually and cannot be combined
Pet Palette does not charge credit cards until orders ship! We accept Visa, MasterCard, Amex, Discover. Sorry, no Paypal or wire transfers are accepted.
All international orders must ship to a U.S. address or US based Freight Forwarder. Please note that certain brands do not allow for sales outside of the US. Shipping restrictions are noted in the description section for each item. Orders to Canada ship direct via USPS.
No sales to 3rd Party Resellers such as Amazon, FBA Amazon, Ebay.com, Jet.com, Chewy.com, etc.
No drop shipment program available.
Free Shipping via FedEx only for the 48 contiguous states on orders over $349 or more after discounts. Shipping discounts apply to in-stock items only. UPS and USPS do not qualify for shipping discounts. For complete details, click here.
All purchases through Pet Palette are subject to its Resale Policy – click here for details
Exchanges are accepted for mis-shipments or defective merchandise only, please contact firstname.lastname@example.org within 48 hours of receipt of goods and provide a photo of the items for speedy service. All other returns will require authorization after review. For complete details, click here.