Shipping States:
Alabama (United States (US)), Arkansas (United States (US)), Arizona (United States (US)), California (United States (US)), Colorado (United States (US)), Connecticut (United States (US)), Delaware (United States (US)), District of Columbia (United States (US)), Florida (United States (US)), Georgia (United States (US)), Idaho (United States (US)), Illinois (United States (US)), Indiana (United States (US)), Iowa (United States (US)), Kansas (United States (US)), Kentucky (United States (US)), Louisiana (United States (US)), Maine (United States (US)), Maryland (United States (US)), Massachusetts (United States (US)), Michigan (United States (US)), Minnesota (United States (US)), Mississippi (United States (US)), Missouri (United States (US)), Montana (United States (US)), Nebraska (United States (US)), Nevada (United States (US)), New Hampshire (United States (US)), New Jersey (United States (US)), New Mexico (United States (US)), New York (United States (US)), North Carolina (United States (US)), North Dakota (United States (US)), Ohio (United States (US)), Oklahoma (United States (US)), Oregon (United States (US)), Pennsylvania (United States (US)), South Carolina (United States (US)), Rhode Island (United States (US)), South Dakota (United States (US)), Tennessee (United States (US)), Texas (United States (US)), Utah (United States (US)), Vermont (United States (US)), Virginia (United States (US)), Washington (United States (US)), West Virginia (United States (US)), Wisconsin (United States (US)), Wyoming (United States (US))
Shipping Policy
Free Shipping via FedEx only for the 48 contiguous states on orders over $249 or more after discounts. Shipping discounts apply to in-stock items only. UPS and USPS do not qualify for shipping discounts. For complete details, click here.
Orders will ship FedEx unless specified during checkout. UPS and USPS do not qualify for shipping discounts
No longer accepting International orders, orders to freight forwarders or orders outside of the lower 48 States.
Pet Palette Operations LLC operates under the business name Pet Palette Distribution.
- All Pet Palette customers must have a Tax Resale Certificate on file, please upload here. If no certificate is on file within 48 hours, the order will be cancelled.
- $99 minimum order.
- Orders ship out within 1-2 days. If we can ship your order sooner, we will!
- If you have an order that requires special attention, please include those details in the 'Message to Vendor' section at checkout.
- Orders are processed individually and cannot be combined.
- Pet Palette Distribution does not charge credit cards until orders ship! We accept Visa and MasterCard and AMEX.
- No longer accepting orders from E-Commerce only customers or 3rd Party Resellers
- Free Shipping via FedEx only for the 48 contiguous states on orders over $299 after discounts. Shipping discounts apply to in-stock items only. UPS and USPS do not qualify for shipping discounts. For complete details, click here.
- All purchases through Pet Palette Distribution are subject to its Resale Policy – click here for details
- Exchanges are accepted for mis-shipments or defective merchandise only, please contact orders@petpalette.com within 48 hours of receipt of goods and provide a photo of the items for speedy service.
- Perishable Items Policy: Pet Palette Distribution ensures that all perishable items have an expiration/best buy date of 6 months or more beyond the product’s order date. If your order contains products that expire in less than 6 months and you believe you are eligible for a credit, please reach out to orders@petpalette.com within 48 hours of receipt of goods and provide clear images of the expiration dates and quantities of each product that is short-dated.
- All other returns will require authorization after review. Please read our Policies HERE and contact orders@petpalette.com
