Shipping Policy
Free shipping on orders over $350 in the contiguous 48 states (our carrier choice: FedEx, UPS, USPS)
At King, we pride ourselves in our customer service and ultimately your experience as our customer! Here is what you can expect when placing orders with King! If we are sold out of any items on your order, we will attempt to contact you before processing your order. If we request a reply, and do not hear from you in 48 hours, we will process your order short the out of stock items if your order total remains above 350.00 for free shipping. If your order total drops below 350.00 and we are unable to reach you within 7 days, we will go ahead and cancel the order as we would not feel comfortable adding shipping without your approval. For orders below 350.00 please expect a ship charge of 10-20% of your order total. We will contact you if shipping is above 20% for your approval. Please contact us at orderdesk@kingwholesale.com with any order questions.
At King Wholesale, we are delighted to partner with independent pet businesses like yours, and we want to ensure a smooth and enjoyable shopping experience. Here are some friendly reminders about our policies:
- Minimum Order: $100
- Shipping: Free shipping on orders over $350 in the contiguous 48 states (our carrier choice: FedEx, UPS, USPS)
- Order Processing: Orders ship within 1-2 business days
- Payment Options: We accept Visa, MasterCard, Discover, AMEX
- Business Restrictions: We will not accept orders from third-party or non-pet-related e-commerce sellers (e.g., Amazon, eBay)
- International Orders: We will not accept international orders or shipments to freight forwarders at this time.
- Tax Resale Certificate: All customers must have a signed tax resale certificate and permit on file, please upload here. You will need to log in to your account.
- First time customers please download a resale form HERE, complete it and email it along with your permit to service@wholesalepet.com.
- Returns/Customer Service: Please contact orderdesk@kingwholesale.com within 48 hours with photos for assistance.
- Out of Stocks: At King, we pride ourselves in our customer service and ultimately your experience as our customer! Here is what you can expect when placing orders with King! If we are sold out of any items on your order, we will attempt to contact you before processing your order. If we request a reply, and do not hear from you in 48 hours, we will process your order short the out of stock items if your order total remains above 350.00 for free shipping. If your order total drops below 350.00 and we are unable to reach you within 7 days, we will go ahead and cancel the order as we would not feel comfortable adding shipping without your approval. For orders below 350.00 please expect a ship charge of 10-20% of your order total. We will contact you if shipping is above 20% for your approval. Please contact us at orderdesk@kingwholesale.com with any order questions.
Thank you for choosing King Wholesale! We look forward to supporting your business and are just a message away if you need assistance!
