Minimum Order Value
For first time customers of wagwear the minimum order value is $600. Subsequent orders require a $300 minimum.
MSRP
Products or goods purchased from wagwear shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, this may last no more than 14 days. Wholesale Account shall not discount the products more than 15% below MSRP. Permission for special sale events beyond the 15% discount by the Wholesale Account must be requested in writing to wagwear and will typically be granted on a semiannual basis. Promotions that run longer than a 14 day period may put the Wholesale Account at risk of suspension.
Order Issues, Damages/Defects & Returns
You are responsible for all exchanges and returns required by your customers.
Please inspect all shipments immediately upon arrival. Please contact wagwear at info@wagwear.com within 7 days of receipt of damaged or defective shipments, quoting invoice number and reasons and include photos. Please email us with replacement order numbers with the size of the necessary replacements and we will add them to your next order (this excludes damages perpetrated by a pet).
Returns will not be accepted without prior approval delivery and instructions for shipping. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
Payments
Wagwear accepts credit card (MasterCard, Visa, Discover, and American Express)
Shipping
Shipping is not included in the cost of goods. On all orders freight will be an estimate. Should freight be higher than what is estimated you will receive a separate invoice for the additional amount. A 10% cost of the entire invoice is a good rule of thumb. Drop shipping is not offered on any orders.
Delivery Window
Please allow at least 10-14 days from the time of your order for completion of items. Larger orders may require more time; please contact us for information about availability.
Backorders
Out of stock goods will be back-ordered and shown on your order as unfulfilled. If back-ordered goods come back in stock they will be fulfilled asap. If you wish to cancel any back-order or not have back-orders fulfilled at all, please inform us.
International Orders
It is important that we maintain a listing of all resellers and their territory and sales channels. All wholesale customers must fill out and keep current our wagwear wholesale customer account.
International customers are required to pay shipping and customs according to their local laws.
We currently do not accept wholesale customers in the following locations:
China, Japan, South Korea, Singapore, Thailand, Malaysia, Philippines
For a list of regional distributors for these countries please reach out to vivian@wagwear.com
Third-Party Marketplace Restrictions
Wholesale customers are prohibited from selling Wagwear products on Amazon, Walmart, eBay, or any other third-party marketplace sites. Any wholesaler found to be selling on these platforms will be in violation of this agreement and may face removal from the Wagwear wholesale program.
